Last updated · May 27, 2026

Refund & Returns Policy

This Refund & Returns Policy explains how Secret Society Peptides handles issues related to damaged shipments, incorrect orders, delivery problems, and limited support requests for laboratory research peptides and research-use products.

 

01 Policy Overview

Due to the specialised nature of peptide and laboratory research products, all sales made through Secret Society Peptides are considered final.

We do not accept returns or provide refunds for delivered products. However, in limited situations involving damaged shipments, incorrect items, or confirmed delivery issues, our team may review requests for replacement or reshipment support at our discretion.

02 Non-Returnable Products

For safety, quality control, and research integrity reasons, peptide products cannot be returned once shipped. The following situations are not eligible for refunds, returns, or exchanges:

  • Opened, used, or altered peptide products
  • Products improperly stored after delivery
  • Requests based on personal preference or change of mind
  • Orders submitted incorrectly by the customer

03 Damaged or Incorrect Orders

If your shipment arrives damaged or you receive incorrect products, please contact Secret Society Peptides within 48 hours of delivery confirmation. To help us review the issue efficiently, please include:

  • Your order number
  • Photos of the shipping label
  • Images of the package condition
  • Clear photos of the affected item(s)

04 Lost Packages and Shipping Issues

If a shipment appears delayed or lost, we will review carrier tracking updates and shipping details before determining the next steps.

In situations where a package is confirmed lost by the carrier, Secret Society Peptides may review eligibility for reshipment support.

Carrier delays caused by weather conditions, customs processing, holidays, or operational volume do not automatically qualify for refunds or compensation.

05 Order Cancellations

Requests for order cancellation or modification must be submitted immediately after placing the order.

Once an order has entered fulfilment or shipping stages, cancellations, edits, or address changes may no longer be accepted.

06 Refund Policy

Secret Society Peptides does not offer routine refunds on peptide or laboratory research products.

Any approved exceptions related to verified shipment issues will be reviewed individually and handled at the sole discretion of our support team.

07 Contacting Support

When contacting support at hello@secretsocietypeptides.com regarding an order issue, please include:

  • Your full name
  • Order number
  • Description of the issue
  • Relevant photos or shipment details

08 Policy Updates

Secret Society Peptides reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Any policy revisions will be reflected on this page along with the updated revision date.

All products supplied by Secret Society Peptides are sold strictly for laboratory research use only. Not for human or veterinary consumption, diagnostic, or therapeutic use.